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Resolve Any Kind of Dispute Online. At Scale.

ODR.com is the resolutions company™ that helps courts, mediators, universities, and businesses deliver faster, fairer outcomes to the people they serve.

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25
Years
200+
Platforms
1.1B
Disputes
A professional resolving a dispute online from her desk
Updated March 2026
Who We Serve

Purpose-built for the people who resolve disputes

From traffic courts and family disputes to mediation, arbitration, and confidential ombuds services — configured for the way your organization works.

Courts

Reduce backlogs and give citizens 24/7 access to justice — with full judicial oversight.

Mediators

Extend your reach and help more people find resolution — without losing the human touch.

Government

Citizen-facing portals that bring structure and transparency to agency disputes.

Ombuds

Confidential intake, informal resolution, and institutional reporting that preserves trust.

Business

Resolve disputes before they become litigation — protecting relationships and your bottom line.

Built by ODR Pioneers

From eBay & PayPal to your organization.

ODR.com was founded by the architects who built eBay and PayPal's resolution systems — platforms that handle 60M+ disputes per year. We bring that same depth of expertise to your organization, so the people you serve get the outcomes they deserve.

Read our story

Access

People can resolve disputes 24/7, from any device, without needing to travel or take time off work.

Fairness

Transparent, structured processes ensure every party is heard and every outcome is documented.

Expertise

25 years and 1.1 billion disputes resolved. Our methodology is proven at a scale no one else can match.

Flexibility

Adapts to your organization's unique workflows, language, and rules. Your process, your way.

Trusted by Leading Institutions
25th District Court, Michigan Johns Hopkins University OHSU AHLA IMF NY Courts
A Complete Resolution Platform

ODR.com is configurable for every type of dispute.

A flexible platform that adapts to the specific workflows, parties, and rules of each dispute type — at any volume.

Traffic & Parking

Reduce administrative burden while maintaining the integrity of every outcome

ODR.com gives traffic and parking courts a fully online pathway to resolve citations — reducing courthouse visits, cutting backlogs, and improving compliance rates. Defendants get a fair, transparent process from any device, 24/7.

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Resolution Flow Traffic & Parking
Eligibility & Intake
Defendant enters citation number; system verifies eligibility for online resolution and collects initial response.
Online Negotiation
Defendant and court exchange offers asynchronously — payment plans, fine reductions, or dismissal options.
Resolution or Escalation
Accepted offer is documented automatically. Unresolved cases escalate to a hearing officer or live proceeding.
Compliance & Closeout
Payment processed, case closed, and court record updated — no clerk intervention required.
Family

Give families a faster path to agreement — without adding burden to your court

ODR.com's family disputes platform helps couples resolve divorce and separation disputes efficiently — addressing parenting, property, and financial matters through an intuitive, AI-assisted process that reduces court bottlenecks and delivers mobile-optimized, document-generating workflows.

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Resolution Flow Family
Eligibility & Triage
Both parties are screened for safety concerns, power imbalances, and eligibility for the self-directed online pathway.
Guided Negotiation
Parties work through parenting, property, and support issues with AI-suggested options and optional online mediator support.
Plan Drafting
Agreed terms are automatically compiled into a formal parenting plan and/or separation agreement ready for court filing.
Judicial Review
The finalized agreement is submitted directly into the court case management system for judicial review and order entry.
Mediation

Modernize the mediation process without replacing the practitioner's expertise

ODR.com's mediation platform connects disputing parties with skilled neutrals in a secure, structured online environment — reducing time to resolution and enabling mediators to manage higher volumes with full documentation and compliance built in.

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Resolution Flow Mediation
Intake & Mediator Assignment
Parties submit their dispute; platform matches and assigns a qualified neutral based on dispute type and availability.
Pre-Mediation Preparation
Parties exchange position statements and documents in private online workspaces before the joint session.
Facilitated Negotiation
Mediator conducts joint and private sessions via video or async messaging to help parties reach agreement.
Agreement & Documentation
Reached terms are captured in a binding settlement agreement with e-signatures and automatic record archiving.
Arbitration

Move your full arbitration lifecycle online — from filing to award

ODR.com delivers a full arbitration workflow online — from panel selection through evidentiary submissions to final award — giving organizations a faster, lower-cost alternative to litigation with enforceable results.

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Resolution Flow Arbitration
Claim Filing & Arbitrator Selection
Claimant files demand; parties select or are assigned an arbitrator or panel from a qualified roster.
Evidence & Submissions
Both sides submit briefs, supporting documents, and witness statements through secure online workspaces.
Hearing
Arbitrator conducts the hearing via video conference or asynchronous review, with full transcription support.
Award & Enforcement
Final award is issued, documented, and delivered — enforceable under applicable arbitration statutes.
Ombuds

Give your people a safe, accessible way to raise concerns — with the reporting you need

ODR.com's ombuds platform gives organizations a trusted, confidential channel for employees, students, or constituents to raise concerns — with structured pathways for informal resolution, coaching, and institutional reporting without breaching confidentiality.

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Process Flow Ombuds
Confidential Intake
Visitor raises a concern through a private, anonymous-capable intake form — no formal record created at this stage.
Ombuds Consultation
Visitor meets with a trained ombuds practitioner via secure messaging or video to explore options and next steps.
Informal Resolution
Ombuds facilitates coaching, shuttle diplomacy, or facilitated conversation to address the concern informally.
Referral & Reporting
If unresolved, visitor is referred to formal channels. Aggregate (non-identifying) data informs institutional reporting.
By The Numbers

Global leaders in online dispute resolution

25
Years of Innovation
200+
Platforms Built
1.1B
Disputes Resolved
92%
Client Satisfaction
What Experts Say
What stands out is ODR.com's level of engagement. It doesn’t feel like a transactional vendor relationship—we feel supported, and there’s a real focus on making sure the system works for both the court and the public.
Geremy C. Burns
Geremy C. Burns
Court Administrator, 12th District Court, Michigan
From early innovations two decades ago to today, the experts behind ODR.com have had an impact that has been worldwide, and their collaborations continue to deliver ODR services at the cutting edge.
Professor Leah Wing
Professor Leah Wing
Co-Director, NCTDR
The ODR.com platform scores highly on convenience, expertise, experience, and trust. As dispute volumes grow alongside the growth of the internet, ODR.com is leading the way in innovative solutions.
Professor Ethan Katsh
Professor Ethan Katsh
UMass-Amherst · Father of Online Dispute Resolution
FAQ

Got questions? We've got answers.

Everything you need to know about getting started with ODR.com.

If you're looking to use one of our preconfigured negotiation, mediation, or arbitration systems without integration, you can be live in a few weeks. Custom integrations with your existing management system typically take 6–12 weeks.
ODR.com supports a wide range of dispute types including traffic and parking violations, family law matters, consumer complaints, employment disputes, commercial conflicts, insurance claims, and university grievances. The platform is fully configurable to match any workflow and any language your organization uses.
Yes. ODR.com integrates with existing management systems, payment processors, and identity verification services through our flexible API. We also support bulk import of historical data to ensure continuity during transition.
Every ODR.com workflow is designed so that all parties have equal access to the process, clear information about what to expect, and a structured path to be heard. Processes include built-in safeguards like screening for power imbalances, confidential communication channels, and full documentation of every step — so the people you serve can trust that the outcome is fair.
Absolutely. Our platform was built by the architects of eBay and PayPal's resolution systems, which handle over 60 million disputes per year. ODR.com is architected for scale from the ground up.
The Resolutions Company™

Better outcomes for the people you serve

Join the courts, mediators, agencies, universities, and businesses already transforming how they resolve disputes.

Contact a Resolutions Specialist
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