Twelve years into online traffic resolution, 14A District Court switched to ODR.com — and now sees fewer than 1% of online cases default.
The court knew exactly what it needed from a resolution platform. This is what it asked for — and what happened after the switch.
- Court
- 14A District CourtMichigan
- Online since
- 2014
- Services offered online
- Traffic tickets, online plea, warrant review, license-suspension matters
- Administration
- Lisa FusikCourt AdministratorJennifer BurbyDeputy Court Administrator
14A District Court was among the first in the country to move traffic ticket mediation online. Officers stopped appearing before a magistrate to argue routine citations. Drivers stopped waiting for a once-a-month docket. By the time COVID closed courthouse doors, 14A had been reaching people where they were for years — and had already added online plea, online warrant review, and license-suspension matters.
But the platform it had run since 2014 had drifted away from what the court needed.
“We had been using a product since 2014 that had morphed into something that wasn’t working as well for us as it initially did. The ODR.com resolution platform definitely filled a void for us.”
Twelve years of daily use had made 14A a demanding customer. It knew what worked, what didn’t, and what was non-negotiable. Chief among those: simplicity. Set criteria. Few options. Immediate clarity about what happens next.
“We wanted the resolution platform to be as simple and as clear as possible — so that when someone signs up, they know exactly what’s going to happen. That mattered more to us than giving people lots of complicated options.”
Rollout ran smoothly, with no downtime and no staff complaints about navigating the system. Support changed too: regular check-ins, fast fixes, no unrealistic promises.
How great is it that somebody can sit on their couch at midnight watching a show and negotiate their traffic ticket? A court, which is always seen as stodgy and behind the times, now seems innovative — and we get to be part of that.
Lisa Fusik
Court Administrator, 14A District Court
Clear terms, agreed upfront
Because payment terms are clear and agreed to upfront — with payment due within 48 hours, rather than the 30-day window that used to generate repeat notices and chasing — 14A now maintains a default rate of less than 1% on cases resolved through the platform.
“We are maintaining a very impressive less than 1% default rate on the cases approved through the ODR resolution platform.”
“The ODR.com resolution platform is a win-win for everybody.”
Better outcomes for the people you serve
Every implementation starts with understanding how your court works. Talk to us and we'll show you how ODR.com fits your workflow.