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Democratizing Dispute Resolution: How AI and ODR Are Changing the Game

by Larry Friedberg

October 30, 2024

Can technology make dispute resolution faster, fairer, and more accessible? That’s the question at the heart of the latest episode of the Resolutions podcast, featuring Bridget McCormack, President and CEO of the AAA-ICDR, and Colin Rule, CEO of Mediate.com and ODR.com.

Hosted by Rekha Rangachari, this discussion explores the transformational power of online dispute resolution (ODR) and artificial intelligence (AI) in reshaping how individuals, businesses, and courts approach conflict. With AAA’s recent acquisition of ODR.com and Mediate.com, McCormack and Rule discuss their bold vision for democratizing access to justice and why now is the moment for a major shift in ADR.

Democratizing ADR: An Interview with AAA-ICDR, ODR.com & Mediate.com