ODR.com’s CEO Colin Rule recently offered the first ODR Masterclass through MediateUniversity.com.
This five-week intensive course covered the basics of online dispute resolution (ODR). Students were provided a roadmap to kick start their ODR business, transition to online practice, and position themselves for the future of dispute resolution. A free instance of the ODR.com platform was included in the course tuition.
Participants learned about the building blocks of ODR systems:
- Diagnosis and Intake
Designing gateways to help parties understand options, design process, and automate solutions - Negotiation
Using technology to structure conversations to maximize the chance of amicable outcomes -
Mediation
Facilitating problem solving between the parties in joint and caucus discussion forums - Evaluation
Providing closure in 100% of cases with crowdsourced and expert arbitrated outcomes
This class met on five consecutive Thursdays, from 9am-12pm Pacific:
- January 19, 2023 Diagnosis
- January 26, 2023 Negotiation
- February 2, 2023 Mediation
- February 9, 2023 Evaluation
- February 16, 2023 Appeal
The learning objectives of this Masterclass were for the participants to:
- Acquire the basic building blocks of ODR process design.
- Learn to identify the critical components of ODR systems.
- Apply a systems design framework to configuring complex systems.
- Craft a design vision and refine it through the course of implementation.
- Increase their ability to design learning systems that improve over time.
- Manage competing interests of stakeholders and overcome resistance to change.
- Expand their ODR design experience by learning from your peers.
- Further develop design expertise through one-on-one coaching.
Each session included three components:
Process Design Tutorial
Each session began with a Process Design Tutorial focused on the critical characteristics and dynamics of each of the core DNMEA modules (Diagnosis, Negotiation, Mediation, Evaluation, and Appeal).
Hands-On Configuration
Participants then applied the tutorial takeaways to hands-on configuration of ODR processes and tools. Participants will peer review platform designs and provide constructive feedback and advice. Discussions focused on common challenges and identifying lessons and best practices.
Coaching
During the final segment of each session program participants got one-on-one online coaching, focused on usability, process flow, and ethical dilemmas. In addition, one hour of private coaching outside of class was included (via zoom).
You can learn more about the class (and see when it will next be offered) at http://learnodr.com