We are building the Resolutions Ecosystem
The Resolutions Ecosystem is our platform and the courts, government agencies, ombuds offices, mediators and businesses that run on it — giving the people they serve the tools to resolve their own disputes, at any scale. Behind it are 25 years of work, including the eBay and PayPal resolution centers, which still resolve more than 60 million disputes a year.
The ODR.com resolution platform is a win across the board — nobody’s going to lose on this system. Between the litigants, law enforcement, and the court, it’s a time saver for everyone.
What stands out is ODR.com’s level of engagement. It doesn’t feel like a transactional vendor relationship — we feel supported, and there’s a real focus on making sure the system works for both the court and the public.
From early innovations two decades ago to today, the experts behind ODR.com have had an impact that has been worldwide, and their collaborations continue to deliver ODR services at the cutting edge.
Part of the American Arbitration Association family
The American Arbitration Association exists to help people resolve disputes fairly, affordably and out of court — the same purpose as ours, and one it has served since 1926. ODR.com is part of that organization, and the platform is built and operated in service of that mission.
For the organizations we serve, it means the platform runs under the governance of a century-old institution, by people accountable to its standards.
We have built these systems for courts, government and ombuds offices
ODR.com’s leaders designed and built the largest online dispute resolution systems ever created, and introduced concepts and system designs that others have used to build their own platforms around the world. That expertise comes from more than 200 implementations — in courts, in government agencies, in ombuds offices, and inside some of the largest marketplaces on the internet.
That is also why implementation looks different here. You choose the modules that fit how your organization already operates, and our team handles the integration, the migration and the setup. Ready when you are.
We know how to make these systems succeed
The resolution system we built for eBay and PayPal in 2006 is still running. Not a pilot and not a proof of concept — two decades of continuous production, at a volume that has tested every design decision in it.
Our leadership
The founders who designed the platform still run the company.
We helped build the field itself
Some of its first providers, one of its first books, and the organizations that set its standards.
What people ask before they call
Better outcomes for the people you serve
Tell us how your organization handles disputes today, and we will show you what the platform would look like configured for your workflow.