We've designed, launched, and scaled the largest ODR systems in the world
From eBay's 60 million disputes per year to university ombuds offices and international institutions — the architects behind ODR.com have been building resolution systems for more than 25 years.
eBay + PayPal Resolution Systems
ODR.com's CEO, Colin Rule, was hired as eBay's first Director of Online Dispute Resolution in 2003. Co-founder Chittu Nagarajan joined PayPal soon after. Together, they designed and built the eBay Resolution Center and the PayPal Resolution Center — systems that today handle over 60 million disputes per year.
In 2010, they launched the eBay Community Court — the first crowdsourced ODR platform, where pre-qualified community members decided disputes between users, with eBay automatically enforcing the outcome. This system has since been cited as inspiration for platforms like Kleros and TaoBao.
Trusted across courts, universities, and global institutions
Every platform we build reflects decades of methodology — designed for the specific workflows, rules, and people each organization serves.
New York Court Mediation Centers
ODR.com built the case management platform for more than thirty court-connected mediation centers in the New York Unified Court System. Each center manages its volumes and tracks every matter to completion, while the statewide administrator in Albany reviews aggregate reporting across all centers in a single unified data set.
International Monetary Fund
ODR.com built and deployed the case management platform used by the Mediation office at the International Monetary Fund. After an extensive security vetting process, the global Mediation office leveraged the platform to deliver confidential services to IMF employees around the world.
Marktplaats (Netherlands)
ODR.com designed and implemented the Gebruikersjury platform for the leading Dutch eCommerce website Marktplaats. Disagreements over reviews could be appealed and resolved without escalating to formal channels. This work also led to supporting the Dutch Legal Aid Board in their creation of the Rechtwijzer.
Michigan District Courts
ODR.com works with Michigan district courts to resolve traffic and parking citations entirely online — reducing courthouse visits and cutting administrative backlogs. The platform integrates with JIS/JDW, SOS, ITAC, and CLEMIS so courts go live without disrupting existing workflows.
University Ombuds Offices
ODR.com provides cloud-based case management for many of the top university ombuds offices in the world, including Johns Hopkins University, Northwestern University, and Georgetown. These offices use the platform to track every concern reported by visitors and generate institutional reporting that measures program impact over multiple years.
About ODR.com
ODR.com designs, builds, and operates online dispute resolution systems for courts, corporations, universities, and global institutions. Founded by the architects of eBay and PayPal's resolution systems — the largest ODR platforms ever built — ODR.com brings more than two decades of methodology to every implementation. The platform is purpose-built for organizations that need resolution at scale: configurable, secure, and designed around the needs of the people it serves.
What organizations ask us
Better outcomes for the people you serve
Every implementation starts with understanding how your organization works. Talk to us and we'll show you how ODR.com fits your workflow.
Contact a Resolutions Specialist