We have built the largest ODR systems in the world
Here are a few example of the kind of systems we have designed, launched, and scaled up
eBay + PayPal
Our CEO, Colin, was hired as eBay’s first Director of Online Dispute Resolution in 2003. Our Co-Founder, Chittu, was hired by PayPal soon after. They collaborated on the creation of the eBay Resolution Center, and then on the PayPal Resolution Center (eBay owned PayPal at the time). Then in 2010 they launched the eBay Community Court, which became the largest crowdsourced ODR platform.
Colin and Chittu designed the first crowdsourced ODR platform for eCommerce when they built the Community Court for eBay in 2010. This system enabled juries of randomly selected (but pre-qualitied) community members to listen to disputes between eBay users and decide the case (whoever got the most votes won, and eBay automatically enforced the outcome.) This system has since been cited as inspiration for other ODR platforms like Kleros and TaoBao.
University Ombuds Offices
The ODR.com team provides cloud-based case management for many of the top university ombuds offices in the world, including Johns Hopkins University, Northwestern University, and Georgetown. These offices use this software to ensure that all issues reported by visitors are tracked and responded to in a timely and effective manner, while also generating insights via reporting that measure program impact and evolution over multiple years of service.
New York Court Mediation Centers
The ODR.com team also built the case management functionality for the more than thirty court connected mediation centers in the New York Unified Court System. Each center uses the Caseload Manager platform built by RIS to handle its caseloads and track every matter to resolution. The statewide administrator for the program, located in Albany, can also review system-wide reporting that aggregates data from all of the centers into a single unified data set.
The ODR.com team designed and implemented the Gebruikersjury platform for the leading Dutch eCommerce website Marktplaats. Disagreements over reviews left for service providers on the website could be appealed through the Gebruikersjury and resolved without having to escalate the matter to more formal channels. This work also led to later work supporting the Dutch Legal Aid Board in their creation of the Rechtwijzer.
International Monetary Fund
The ODR.com team built and deployed the case management functionality used by the Ombuds office at the International Monetary Fund. After being approved in the wake of an extensive security vetting process, the global Ombuds office leveraged the ODR.com platform to deliver confidential services to IMF employees around the world. ensuring issues were investigated and resolved securely and effectively.
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