1 Billion+ Disputes Resolved

Resolve Any Kind of Dispute Online. At Scale.

ODR.com is the resolutions company™ that helps courts, mediators, universities, and businesses deliver faster, fairer outcomes to the people they serve.

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Years

200+

Platforms

1.1B

Disputes

Resolution Flow

Active

Intake

Disputant submits their issue online

Negotiation

Parties exchange proposals asynchronously

Mediation

Neutral mediator facilitates agreement

Resolution

Agreement documented, dispute closed

92%

Resolution rate

Trusted by Leading Institutions

Built by ODR Pioneers

The team behind eBay & PayPal's resolution systems. Now yours.

ODR.com was founded by the architects of the resolution platforms that handle 60M+ disputes per year. We bring that same depth of expertise to your organization, so the people you serve get the outcomes they deserve.

Read our story

Access

People can resolve disputes 24/7, from any device, without needing to travel or take time off work.

Fairness

Transparent, structured processes ensure every party is heard and every outcome is documented.

Expertise

25 years and 1.1 billion disputes resolved. Our methodology is proven at a scale no one else can match.

Flexibility

Adapts to your organization's unique workflows, language, and rules. Your process, your way.

A Complete Resolution Platform

Configurable for every type of dispute

A flexible platform that adapts to the specific workflows, parties, and rules of each dispute type, at any volume.

Resolve Traffic & Parking Disputes Online

ODR.com gives traffic and parking courts a fully online pathway to resolve citations — reducing courthouse visits, cutting backlogs, and improving compliance rates.

Defendants access a fair, transparent process 24/7
Asynchronous negotiation for payment plans and fine reductions
Automated compliance tracking and court record updates

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Resolution Flow

Eligibility & Intake

Defendant enters citation number; system verifies eligibility

Online Negotiation

Exchange offers asynchronously for payment plans or dismissal

Resolution or Escalation

Accepted offers documented; unresolved disputes escalate to hearing

Compliance & Closeout

Payment processed, dispute closed, court record updated

By The Numbers

Global leaders in online dispute resolution

Years in Business

200+

Platforms Built

1.1B

Disputes Resolved

92%

Client Satisfaction

Who We Serve

Purpose-built for the people who resolve disputes

Whether you're modernizing a court system, running an ombuds office, or scaling a mediation practice, ODR.com adapts to your world.

Courts

Proven systems that reduce backlogs and give citizens 24/7 access to justice — with full judicial oversight.

Mediators

Digital tools that extend your reach and help more people find resolution — without losing the human touch.

Government

Configurable, citizen-facing portals that bring structure and transparency to agency dispute processes.

Universities

Confidential, principled processes for student grievances, Title IX, and academic disputes — upholding your duty of care.

Business

Resolve customer and commercial disputes before they become litigation — protecting relationships and your bottom line.

What Experts Say

ODR.com scores highly on convenience, expertise, experience, and trust. Colin and Chittu are ODR pioneers, and as dispute volumes grow alongside the growth of the internet, ODR.com will lead in innovating solutions.

Professor Ethan Katsh

UMass-Amherst, Father of Online Dispute Resolution

FAQ

Got questions? We've got answers.

Everything you need to know about getting started with ODR.com.

If you're looking to use one of our preconfigured negotiation, mediation, or arbitration systems without integration, you can be live in a few weeks. Custom integrations with your existing management system typically take 6–12 weeks.

ODR.com supports a wide range of dispute types including traffic and parking violations, family law matters, consumer complaints, employment disputes, commercial conflicts, insurance claims, and university grievances. The platform is fully configurable to match any workflow and any language your organization uses.

Yes. ODR.com integrates with existing management systems, payment processors, and identity verification services through our flexible API. We also support bulk import of historical data to ensure continuity during transition.

Absolutely. Our platform was built by the team behind eBay and PayPal's resolution systems, which handle over 60 million disputes per year. ODR.com is architected for scale from the ground up.

The Resolutions Company™

Better outcomes for the people you serve

Join the courts, mediators, agencies, universities, and businesses already transforming how they resolve disputes.

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ABOUT ODR.COM

ODR.com is part of the AAA^®family of organizations that includes Mediate.com, ICDR.org, and Ombuds.org. These sites support the work of tens of thousands of dispute resolvers around the world.