1 Billion+ Disputes Resolved

Updated March 2026

Resolve Any Kind of Dispute Online. At Scale.

ODR.com is the resolutions company™ that helps courts, mediators, universities, and businesses deliver faster, fairer outcomes to the people they serve.

See How It Works

Years

200+

Platforms

1.1B

Disputes

Resolution Flow

Active

Intake

Disputant submits their issue online

Negotiation

Parties exchange proposals asynchronously

Mediation

Neutral mediator facilitates agreement

Resolution

Agreement documented, dispute closed

92%

Client satisfaction

Trusted by Leading Institutions

Built by ODR Pioneers

From eBay & PayPal to your organization.

ODR.com was founded by the architects who built eBay and PayPal's resolution systems — platforms that handle 60M+ disputes per year. We bring that same depth of expertise to your organization, so the people you serve get the outcomes they deserve.

Read our story

Access

People can resolve disputes 24/7, from any device, without needing to travel or take time off work.

Fairness

Transparent, structured processes ensure every party is heard and every outcome is documented.

Expertise

25 years and 1.1 billion disputes resolved. Our methodology is proven at a scale no one else can match.

Flexibility

Adapts to your organization's unique workflows, language, and rules. Your process, your way.

A Complete Resolution Platform

ODR.com is configurable for every type of dispute.

A flexible platform that adapts to the specific workflows, parties, and rules of each dispute type — at any volume.

Traffic & Parking

Resolve Traffic & Parking Violations Online

ODR.com gives traffic and parking courts a fully online pathway to resolve citations — reducing courthouse visits, cutting backlogs, and improving compliance rates. Defendants get a fair, transparent process from any device, 24/7.

Learn more

Resolution Flow Traffic & Parking

Eligibility & Intake

Defendant enters citation number; system verifies eligibility for online resolution and collects initial response.

Online Negotiation

Defendant and court exchange offers asynchronously — payment plans, fine reductions, or dismissal options.

Resolution or Escalation

Accepted offer is documented automatically. Unresolved cases escalate to a hearing officer or live proceeding.

Compliance & Closeout

Payment processed, case closed, and court record updated — no clerk intervention required.

Family Court

Resolve Divorce & Family Disputes Online

ODR.com's family disputes platform helps couples resolve divorce and separation disputes efficiently — addressing parenting, property, and financial matters through an intuitive, AI-assisted process that reduces court bottlenecks and delivers mobile-optimized, document-generating workflows.

Learn more

Resolution Flow Family Court

Eligibility & Triage

Both parties are screened for safety concerns, power imbalances, and eligibility for the self-directed online pathway.

Guided Negotiation

Parties work through parenting, property, and support issues with AI-suggested options and optional online mediator support.

Plan Drafting

Agreed terms are automatically compiled into a formal parenting plan and/or separation agreement ready for court filing.

Judicial Review

The finalized agreement is submitted directly into the court case management system for judicial review and order entry.

Mediation

Structured Online Mediation for Any Dispute Type

ODR.com's mediation platform connects disputing parties with skilled neutrals in a secure, structured online environment — reducing time to resolution and enabling mediators to manage higher volumes with full documentation and compliance built in.

Learn more

Resolution Flow Mediation

Intake & Mediator Assignment

Parties submit their dispute; platform matches and assigns a qualified neutral based on dispute type and availability.

Pre-Mediation Preparation

Parties exchange position statements and documents in private online workspaces before the joint session.

Facilitated Negotiation

Mediator conducts joint and private sessions via video or async messaging to help parties reach agreement.

Agreement & Documentation

Reached terms are captured in a binding settlement agreement with e-signatures and automatic record archiving.

Arbitration

Efficient Online Arbitration with Binding Outcomes

ODR.com delivers a full arbitration workflow online — from panel selection through evidentiary submissions to final award — giving organizations a faster, lower-cost alternative to litigation with enforceable results.

Learn more

Resolution Flow Arbitration

Claim Filing & Arbitrator Selection

Claimant files demand; parties select or are assigned an arbitrator or panel from a qualified roster.

Evidence & Submissions

Both sides submit briefs, supporting documents, and witness statements through secure online workspaces.

Hearing

Arbitrator conducts the hearing via video conference or asynchronous review, with full transcription support.

Award & Enforcement

Final award is issued, documented, and delivered — enforceable under applicable arbitration statutes.

Ombuds

Confidential Ombuds Services, Delivered Online

ODR.com's ombuds platform gives organizations a trusted, confidential channel for employees, students, or constituents to raise concerns — with structured pathways for informal resolution, coaching, and institutional reporting without breaching confidentiality.

Learn more

Resolution Flow Ombuds

Confidential Intake

Visitor raises a concern through a private, anonymous-capable intake form — no formal record created at this stage.

Ombuds Consultation

Visitor meets with a trained ombuds practitioner via secure messaging or video to explore options and next steps.

Informal Resolution

Ombuds facilitates coaching, shuttle diplomacy, or facilitated conversation to address the concern informally.

Referral & Reporting

If unresolved, visitor is referred to formal channels. Aggregate (non-identifying) data informs institutional reporting.

By The Numbers

Global leaders in online dispute resolution

Years of Innovation

200+

Platforms Built

1.1B

Disputes Resolved

92%

Client Satisfaction

Who We Serve

Purpose-built for the people who resolve disputes

Whether you're modernizing a court system, running an ombuds office, or scaling a mediation practice, ODR.com adapts to your world.

Courts

Proven systems that reduce backlogs and give citizens 24/7 access to justice — with full judicial oversight.

Mediators

Digital tools that extend your reach and help more people find resolution — without losing the human touch.

Government

Configurable, citizen-facing portals that bring structure and transparency to agency dispute processes.

Universities

Confidential, principled processes for student grievances, Title IX, and academic disputes — upholding your duty of care.

Business

Resolve customer and commercial disputes before they become litigation — protecting relationships and your bottom line.

What Experts Say

ODR.com scores highly on convenience, expertise, experience, and trust. Colin and Chittu are ODR pioneers, and as dispute volumes grow alongside the growth of the internet, ODR.com will lead in innovating solutions.

Professor Ethan Katsh

UMass-Amherst, Father of Online Dispute Resolution

FAQ

Got questions? We've got answers.

Everything you need to know about getting started with ODR.com.

If you're looking to use one of our preconfigured negotiation, mediation, or arbitration systems without integration, you can be live in a few weeks. Custom integrations with your existing management system typically take 6–12 weeks.

ODR.com supports a wide range of dispute types including traffic and parking violations, family law matters, consumer complaints, employment disputes, commercial conflicts, insurance claims, and university grievances. The platform is fully configurable to match any workflow and any language your organization uses.

Yes. ODR.com integrates with existing management systems, payment processors, and identity verification services through our flexible API. We also support bulk import of historical data to ensure continuity during transition.

Every ODR.com workflow is designed so that all parties have equal access to the process, clear information about what to expect, and a structured path to be heard. Processes include built-in safeguards like screening for power imbalances, confidential communication channels, and full documentation of every step — so the people you serve can trust that the outcome is fair.

Absolutely. Our platform was built by the architects of eBay and PayPal's resolution systems, which handle over 60 million disputes per year. ODR.com is architected for scale from the ground up.

The Resolutions Company™

Better outcomes for the people you serve

Join the courts, mediators, agencies, universities, and businesses already transforming how they resolve disputes.

See How It Works

ABOUT ODR.COM

ODR.com is part of the AAA^®family of organizations that includes Mediate.com, ICDR.org, and Ombuds.org. These sites support the work of tens of thousands of dispute resolvers around the world.